We are happy to accept orders from all over the world. However, currently our online shop can only accept orders with delivery addresses in Hong Kong.
If you wish to place an order for delivery outside of Hong Kong, please email us at firstname.lastname@example.org and we will customize your order for you.
Once you have placed an order and completed payment, you will receive an 'Order Confirmation' email by the system automatically. We will send a 'Shipping Confirmation' email to you after we have dispatched your order within 3 - 5 working days upon receipt of payment from PayPal.
We accept major credit cards via PayPal (Visa, Master, American Express and Discover). You can place your order and make the payment with your credit card without signing up for a PayPal account.
We offer a flat shipping rate of HK$30 for any order under 10KG in weight. The weight and shipping rate are calculated automatically during the check out process.
For any order above 10KG in weight, the shipping rate is based on total weight of the order:
10 kg – 13.99 kg - HK$ 100
14 kg – 18.99 kg - HK$ 200
19 kg and up - HK$ 300
You should receive your order within 5 working days upon successful payment.
If you select to pick up for your order at our store, it is free of charge. You will receive a confirmation email from us when your order is ready for pick up within 3 working days. Please check our store opening hours under “contact”.
Cancellation, return, and refunds
As a small independent retailer, we are unable to cancel your order once payment has been processed. We advise you to review your order carefully before proceeding to payment.
We do not accept return or issue refunds. However, we do wish our customers to be happy with their purchases, therefore, please contact us should you have any problem with the order you received. We will work things out.